Last updated: January 7, 2025
1. Introduction
SnapPilot.ai, operated by ZeroCard Limited ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name, password
- Profile Information: Channel descriptions, preferences, settings
- Payment Information: Billing details (processed securely by our payment processor)
- Content: Text prompts, video descriptions, and generated content
2.2 Information from Third-Party Platforms
When you connect social media accounts (currently TikTok, YouTube Shorts, and Instagram), we receive:
- Profile information (username, profile picture)
- Account access tokens
- Video analytics and performance metrics
- Audience demographics (when available)
2.3 Automatically Collected Information
- Usage Data: Features used, videos generated, posting frequency
- Device Information: IP address, browser type, device type
- Cookies: Session data, preferences, authentication
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our Service
- Generate AI-powered video content based on your instructions
- Schedule and post content to your connected social media accounts (TikTok, YouTube Shorts, and Instagram)
- Analyze performance and provide analytics
- Process payments through Stripe for subscription management
- Send service-related communications about your subscription, generation credits, and autopilot status
- Improve our AI models and algorithms (using anonymized data)
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing and Disclosure
4.1 Service Providers
We share data with trusted service providers who help us operate our Service:
- AI model providers (OpenAI/SORA 2, Google Gemini) for content generation
- Cloud hosting providers (Supabase/AWS) for infrastructure
- Payment processors (Stripe) for subscription billing and management
- Analytics providers for service improvement
4.2 Social Media Platforms
We share content you create with connected platforms (currently TikTok, YouTube Shorts, and Instagram) as directed by you through our Service's scheduling and autopilot features.
4.3 Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and safety.
4.4 Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, or legitimate business purposes. Analytics data is anonymized and may be retained indefinitely.
6. Data Security
We implement industry-standard security measures:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits
- Restricted access to personal information
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have rights to:
- Access: Request copies of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain data processing
- Restriction: Request restricted processing
To exercise these rights, contact us at privacy@snappilot.ai
8. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and core functionality
- Analytics Cookies: Help us understand how users interact with our Service
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but some features may not function properly.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
10. Children's Privacy
Our Service is not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or Service notification. Your continued use after changes constitutes acceptance.
13. Contact Us
For questions about this Privacy Policy or your data, contact us at:
- Email: privacy@snappilot.ai
- Support: hello@snappilot.ai
- Company: ZeroCard Limited